Ungrade

cowann745
Explorer

Hi - I have just went to upgrade and followed everything through to the end and it’s taken my upfront cost but not processed the purchase. Can you help 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @cowann745

Welcome to the community.

Usually when the payment  goes through, that completes the order. Have you received anything to say that it hasn't gone through?

Chris