Forgotten EE app pin

[HGF20]

Hi,

This is to do with the app so sorry if this is the wrong community.

When I downloaded the app I forgot to make a note of the login pin number. However, I can't change it without the original pin. Is there anything else I can do to get this changed? Tried the sim pin but it doesn't work.

thanks

Lisa

[XRaySpeX]

@HGF20 : Below where it asks you to Enter your PIN it says "Or Login with your pwd". Just use that instead.

[HGF20]

Hi

Yes, I did this however I would rather use my pin if I can fix it.

thanks

[Leanne_T]

Hi there @HGF20

Thanks for coming to the community.

If you give us a call on 150 our Mobile Care team will see if they can help you get the PIN reset.

Thanks 🙂

Leanne.

[Pommie-12]

xxxx

[Mod edit: Please do not post PIN on the public board. Thanks!]

[James_B]

Hi @Pommie-12,

Welcome to the EE Community. 🙂

How can we help today?

James

[Njemba]

I forget my ee pin

[Leanne_T]

Hi @Njemba 

If you delete the app and reinstall by searching EE app in your app/play store, do you get the option to register again with a new PIN? 

Leanne 🙂