04-05-2023 05:33 PM
I have both broadband and a mobile with EE.
On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great. However, on my mobile I no longer have this. How do I see an itemised mobile phone bill.
04-05-2023 05:39 PM
You can only get a record of outgoing calls on mobile if you have bought Itemised Billing for £2.50 pm. It is not retrospective.
03-09-2023
09:38 PM
- last edited on
03-09-2023
10:09 PM
by
MikeT
Itemised numbers for phone number xxxxxxxxxxxxx.
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04-09-2023 07:46 AM
Hi @Tanny3
Welcome to the community
You can download copies of your bills on your My EE account. If you already pay for itemised bills, they'll be fully itemised.
Chris
04-09-2023 08:15 AM
A bit of a con to pay extra money for an items bill. It does not even show me how much my monthly direct debit it.
04-09-2023 08:26 AM
Hi @leevb
The first page of the bill shows you the amount due for the next Direct Debit. The third page shows you your monthly charge, plus any extras for that month, if any.
Chris
04-09-2023 02:19 PM
Not on my account I do not see the amount of the Direct Debit and why should I pay extra to get this info and an itemised statement.
04-09-2023 02:36 PM
The chargeable itemisation is to see an itemisation of outgoing calls and messages, @leevb. You should be able to see the amount due on the first page of the bill, even if you aren't paying for itemisation. If your bills aren't showing correctly, I recommend speaking to our Mobile Care team so they can look into it for you.
Chris
04-09-2023 03:23 PM
Looking for a number yesterday called from 989 to 023 mobile ending
04-09-2023 03:37 PM
Hi @Tanny3
We don't have access to your account here in the community. If you speak to our Mobile Care team, they may be able to help you.
Chris