Error message when trying to upgrade

[Lauraw92]

I’ve recently decided to upgrade my sim only contact as I’ve had my phone for nearly 6 years and it’s due an upgrade. The app and website allow me to log in but as soon as I go to products and “upgrade phone options” I get a error saying I’m unable to log in at this time or unable to upgrade and to try again. It’s been like this for days 

 

[Katie_B]

Hello @Lauraw92. 

Welcome to the community. 

Have you been able to try another browser/device?

Katie

[Lauraw92]

Hi Katie

I’ve tried multiple devices/browsers and I’m still getting the same error message

Sent from my iPhone

[Katie_B]

Thanks for confirming @Lauraw92. 

Are you still seeing this error? if yes, please give us a call on 150. 

Katie