14-09-2023 06:35 PM
Hiya I've recently got my ee contract and for some reason it won't let me log into the mobile app??? I can logg on using the Internet so my password and everything is right but my app just doesn't do anything when I put my password in any advise???
Solved! See the answer below or view the solution in context.
15-09-2023 08:04 AM
Good morning @Channyporter.
Welcome to the EE Community.
Do you see an error message when trying to log in to the app?
What version of the app do you currently have?
Speak soon,
Katie
15-09-2023 08:04 AM
Good morning @Channyporter.
Welcome to the EE Community.
Do you see an error message when trying to log in to the app?
What version of the app do you currently have?
Speak soon,
Katie
15-09-2023 08:54 AM
I ended up ringing up and they sorted it I was still logged into my old contract account and it wasn't active so needed to change it to my new contract I wouldn't of had any idea so glad I rang up
15-09-2023 09:20 AM
Thanks for letting us know @Channyporter.
Katie