ER App not working since moving across from Plusnet
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-09-2023 10:18 PM
Since moving from plusnet to EE I have not been able to view my bill or account/ profile on the EE app. I have raised this and just keep getting texts to say still being looked into. Can your profile just be deleted and you try and register again? Cannot even log off device as cannot go into account as says having issues right now
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-09-2023 10:19 PM
Just says page not loading or something gone wrong!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
17-09-2023 11:20 AM
Hi @SLG65,
Welcome to the EE Community. 🙂
I'm sorry to hear you're having problem with the My EE app.
Our Technical Support Team will continue to keep you updated until it is resolved.
James

- Top up and card payments not working in Pay as you go
- Apple one not showing with full works plan in Offers & Add-ons
- Linking your EE products to your EE ID never works in EE app and website
- Account cancelled WRONGLY by EE agent! Stuck in US with no phone! in Contracts & Billing
- App not working in EE app and website