EE won't recognise my ee number
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-10-2023 09:44 AM
I can get on my ee website (but have to log in each time) but every time I want to try and put credit on my phone it goes straight to "do you want to leave EE"
What is that all about?
Steve
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-10-2023 03:15 PM
OK, thank @tebo53
I recommend speaking to our Mobile Care team so they can try to activate your SIM card and make sure everything is showing correctly from our side.
Chris
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-10-2023 12:15 PM
Hi @tebo53
Welcome to the community.
Is this happening when you try on more than one device or browser? Have you tried our fast payment service?
Chris
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-10-2023 12:58 PM
Hi,
I've just tried that way and it keeps saying
"We're not able to accept payments to that number. Please try again"
I am on pay as you go, perhaps they are trying to get me to change my plan?
Steve
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
10-10-2023 03:15 PM
OK, thank @tebo53
I recommend speaking to our Mobile Care team so they can try to activate your SIM card and make sure everything is showing correctly from our side.
Chris
