EE link device error

[snellsbg]

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted and I keep getting an error message......im trying to upgrade but getting no where.....is EE having issues? Thanks Matt

[Lesley_W]

Hi @snellsbg 

Thanks for coming to our community.

I'm not aware of any problems that could be causing this, so it is likely to be specific to your account. Had you made any changes around the time you started being unable to access it?

Lesley

[snellsbg]

Absolutely no changes. One day I could log in, the next nothing?

Sent from Outlook for Android<>

[Lesley_W · Accepted solution]

That is odd @snellsbg 

I'd recommend speaking to our technical team as this does seem like something specific to your account and will need to be looked into further and if needed, a support ticket raised. 

Lesley

[snellsbg]

Hi

Yes I have now done this and they have sorted it...not sure what happened but all ok.

Thanks

Sent from Outlook for Android<>

[Lesley_W]

Wonderful, thanks so much for popping back to let me know @snellsbg 

Lesley

[M_cin21]

Hello, same problem for me. 

[Debbie_G]

Hi @M_cin21.

Thanks for coming to the community.

I’m sorry you’re having trouble accessing your account information. 

If you haven’t already, I’d recommend getting in touch with our team over the phone, they’ll be able to access your account and look into this further for you.

Debbie