EE app

[UkzVortex98]

can anyone help me I was having an issue with the app so I removed it and then redownloaded but now when I put my email it won't let me press the next button so I can put my password in but let sign in just fine on my iPad 

[UkzVortex98]

Is app down 

[Northerner]

Hi @UkzVortex98 

You cannot be entering your email correctly. The app works fine. 

Thanks 

[UkzVortex98]

yes i am entering email just fine would let me click next or forgot password sat BAD REQUEST 

[Peter_W]

Hey there @UkzVortex98!

What phone are you using at the moment, and is the software on this fully up to date?

Could you please try logging in via the browser version of your account too and let me know if this works?

Peter

[UkzVortex98]

website work fine 

Iphone 14 pro Max ios 18

[Peter_W]

Thanks @UkzVortex98 

If the website version is working as it should do, then it sounds like everything is fine with the account.

Have you tried the app on a different device, and has this worked with this phone in the past?

Peter

[Millsy1974]

what is going on with the app,I need you access my account

[Millsy1974]

I need TO access my account

[Ali_A]

@Millsy1974 

Are you able to access your online account through the MYEE Account website? 

Ali