EE app wont link to my broadband

[kaimann1]

Hello

My EE app wont link to my broadband it keeps saying "We're having trouble linking your products" what is going wrong?

[James_B]

Hi @kaimann1,

Welcome to the EE Community. 🙂
Is your EE Broadband up and running?

James

[Chris_B]

@kaimann1   This is the same issue I reported on the 7/8/23.  HERE    I’ve tried multiple times and I still get the same result.    Doesn’t matter how I try to link it via the 2 ways offered it just doesn’t work.  

[James_B]

Hi @Chris_B,

Have you tried Customer Care to see if they link it manually for you?

James

[kaimann1]

yes

[Christopher_G]

Did they link it manually, @kaimann1?

Chris

[Chris_B]

@James_B @Christopher_G   It’s linked via my online account so I just don’t get why the app doesn’t link or even show my BB account.   I’ll try and give customer services a call today/over the weekend. 

[Christopher_G]

I'm not sure why either, @Chris_B. Would be interesting to know what caused/fixed it, if you could come back and let us know?

Chris