EE app won’t show any of my products

[Dawesy92]

Been with EE years now, never had any issues so haven’t checked the app for a while.

went to log in today as my wife wants to add a line to my plan for her to move from another network, yet when I log in, I can’t see any of my products that where there last time I logged in (long time ago) currently should have my line, extra line for my Apple Watch, another pay as you go line for my daughter, and a sim plan for my mother-in-law.

Nothing shows at all, when I try to link mine, it says there’s been an issue? Is there a known problem with the app? I’ve tried deleting and re-installing, but that didn’t help either? 
Any other options I can try? On IPhone 15plus is that helps at all?

Thanks in advance!

[Katie_B]

Hello @Dawesy92. 

Thanks for coming here. 

That's strange, especially if you have previously been able to view them OK. 

I would be interested to know, if you log in to your EE account online do you see your products?

Speak soon, 

Katie

[Dawesy92]

Hi @Katie_B ,

Just logged in online and no it doesn’t show anything on there either. I don’t get it as all my services still work, and I’m still paying my bills.

I’ve only noticed it as I wanted to add an extra line onto the plan for my wife. I guess I’ll need to go into a store to get this sorted 🙄

[Katie_B · Accepted solution]

I understand this is super frustrating @Dawesy92. 

Our customer care team on 150 will be able to remove your account and help set it back up ensuring all your products are linked. 

Please give them a call OR visit your local EE Store. 

Sorry we couldn't be much more help here on the community.

Katie