EE app not working

sammileah · ‎24-05-2023

Hi

I have trouble logging into My EE app. A message comes up saying that I may need "to link mobile and broadband products to My EE account." I click the link and sign in browser, but I can't find where I can link what is suggested. I have broadband with BT, and so I get discounted mobile data with EE.

Is anyone able to advise? Please? I'm on an Android.

Thanks in advance.

XRaySpeX · ‎24-05-2023

You've have logged in OK to your MyEE as you've been able to post here. What are you wanting to do by logging in? Buy something? Do you have a product with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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sammileah · ‎25-05-2023

Thanks for your reply. I don't want any product. The EE app that I have downloaded on my Android, when I tap it to get in, nothing happens, which is then pointless having the app wasting internal space. And I then have to log in via browser.

James_B · ‎25-05-2023

Hi @sammileah,

Which product do you have with EE?

James

taranom1 · ‎19-06-2023

Where is my ee app

Katie_B · ‎19-06-2023

Hello @taranom1.

Have you downloaded the app from the Apple/Google play store?

Katie