EE app not working on iPhone 14. Im a new customer

[Nick19D]

Hello I have downloaded the app & it works the first time but on logging back in I just get a screen that says we need to access your device. The screen never moved on from this prompt & the only option is to delete the app & start again but with same result. 

I’d welcome advice. Thanks 

[Hockley]

And seems to me like everyone is seeing the same thing, the ring of death, I’ve even left mine for 3 hours and still didn’t do it. That’s when you know it’s the app. 

[Peter_W]

Thanks for confirming those details, @Hockley.

Are you able to log into the Browser version of your account?

Peter

[Hockley]

Yes everything in the browser works, but unfortunately the app isn’t working properly.

you gotta be able to delete and download it again to be able to use it once then that comes up and your stuck. I’ve been using the browser to check all my bills etc but I would much prefer to use the app like I used to with my old phone.

[Peter_W · Accepted solution]

Thanks @Hockley, if the browser version is still working then it sounds like everything is definitely as it should be with the account itself. 

If you get in touch with one of our Technical Guides, they can check over if there's anything else that could be affecting you here, then if needs be get this flagged with our support team for further investigation.

Peter