EE app not working on iPhone 14. Im a new customer

Nick19D · ‎05-10-2024

Hello I have downloaded the app & it works the first time but on logging back in I just get a screen that says we need to access your device. The screen never moved on from this prompt & the only option is to delete the app & start again but with same result.

I’d welcome advice. Thanks

Peter_W · ‎08-10-2024

Thanks @Hockley, if the browser version is still working then it sounds like everything is definitely as it should be with the account itself.

If you get in touch with one of our Technical Guides, they can check over if there's anything else that could be affecting you here, then if needs be get this flagged with our support team for further investigation.

Peter

View solution in original post

Northerner · ‎05-10-2024

Hi @Nick19D

Can you leave it for a minute or 2 to see if it loads.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Nick19D · ‎05-10-2024

Hello

It’s still trying to load after 5 mins & no success as yet. Welcome any additional suggestions? Thanks

Ali_A · ‎06-10-2024

Hi @Nick19D

Can you post a screenshot of the initial error message you receive?

Thanks

Ali

Weety · ‎06-10-2024

https://community.ee.co.uk/t5/EE-app-and-website/EE-App-Loading-Bug/td-p/1451242

seeks to be a thread with others having similar issues

imalso have the issue and have logged an Incident to EE

Nick19D · ‎06-10-2024

Hi here is a picture of the screen. When I click next I just get the rotating apple circle. Thanks for your help.

Hockley · ‎07-10-2024

I’m currently having the same issue mate. It’s rather annoying

Hockley · ‎07-10-2024

Im currently in the same boat lol

Peter_W · ‎07-10-2024

Thanks for sending that over for us @Nick19D.

Can you please make sure that both your app and iOS version are fully up to date at the moment?

I'm sorry to hear you're struggling as well @Hockley, is it an iPhone 14 you're using as well, and do you see the same screen about permissions?

Peter

Hockley · ‎08-10-2024

Hello, both my apps and iOS is all up to date, went online the other day to see this is happening to thousands of your customers that have upgraded.

Everything my end is correct and I’m sure that’s the same for everybody else too, it’s just the app not working properly, hope this can be sorted soon.