12-05-2026 12:15 AM
This is becoming a joke. How can the app be down again for maintenance. BT tell you to go over to EE it's the better deal and yet all I've had is issues. 500 speeds yet things lag worse now than when I was on 73 speeds on BT! It's locking me out of devices randomly and when I go to check to unlock the device ooh apps down for maintenance and can't do f all!! Worst decision BT done was joining with EE. This app has been down more times than the BT app in nearly 8 years+ being with them and I've only been with EE for 2 months!! Sort it out;!! Needs looking into as to why the app is constantly down for maintenance. Best network my **bleep**!!
Solved! See the answer below or view the solution in context.
12-05-2026 09:37 AM - edited 12-05-2026 09:38 AM
Morning @Princesskaz
Thanks for coming to the community.
We apologise for any inconvenience caused during maintenance, this is needed for updates and to improve performance in the EE app.
If you have any problems logging into the app today or would like to get the speeds looked into that you have mentioned, please get in touch with our tech guides and they can get this looked into for you.
Leanne.
12-05-2026 09:37 AM - edited 12-05-2026 09:38 AM
Morning @Princesskaz
Thanks for coming to the community.
We apologise for any inconvenience caused during maintenance, this is needed for updates and to improve performance in the EE app.
If you have any problems logging into the app today or would like to get the speeds looked into that you have mentioned, please get in touch with our tech guides and they can get this looked into for you.
Leanne.