EE Website & App unable to log in

[bruce0j]

Hi,

I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried logging in on desktop both on edge (ugh!) and chrome and also through the app and this is what I get (see below screenshots) and opening my profile on the website just shows my basic information not even my contract or anything!2 Different web browsers (edge & chrome)

 This has been a string of disappointments recently for my time with EE while I'm still just over a year left on my contract (not that I can check online) I will be highly tempted to change provider soon...

And if any rep asks me to ring 150 don't I've already seen those forum posts have an internal team check this stuff as a website and app access should not be broken for this long!

[ladydev]

Got to love console.log print statements in prod @JoeDev 

😂

[pablo291]

Same issue here for a number of months. This is a communications company that cannot effectively communicate. EE website and App not working due to technical errors and I am unable to see what I pay for or how much I will pay. If I manage to get through by telephone (daytime hours only), I am told that the issue is the same for many customers and that it will be fixed in a month. After a month, I call again to be told the same again, as well as that BT and EE websites are merging. Thankfully, they were able to email the invoice. In most companies, they would not roll out a new customer website until it was proven to be working, which is clearly not the case.

[bruce0j · Accepted solution]

Huzzah! It seems some boffins have entered the EE headquarters and solved the log in issues (at least mine have been) I hope everyone else effected has been able to get back on!

[dalmiller]

Could you send tgose boffins my way,

I moved over to EE from BT in November, so had (allegedly) 3 bills. Each time I receive a text to say my bill is ready but I can't log in. Each time I think I'm in and go to Bills & Payments I just get info about mobile bills - I don't have an EE mobile a/c, broadband & tv only.

I've changed my password at least 5 times to  no avail, same result.

Any ideas anyone?

[Leanne_T]

Hi there @dalmiller 

Thanks for coming to the community. 

Have you had an EE Mobile account previously with and used the same email address for the EE account? 

Also, have you been in touch with our technical guides to get the EE account looked into? 

Thanks 🙂

Leanne.

[dalmiller]

Yes I had a mobile only a/c that finished in September 24.

Could you tell me where to find the technical files please

[Christopher_G]

Hi @dalmiller 

You can find the contact details for our technical support team here on our contact us page.

They should be able to look into this and help you get logged in.

Chris