EE Website/account issues

Liz_02
Contributor
Contributor

Good evening,

For the past few weeks, I have been having issues trying to fully access my EE account, on two different laptops and my mobile. I am able to log in, but then experience problems accessing anything else. I just keep getting various error messages. Last weekend I wanted to upgrade my broadband as my contract is shortly ending, however,  I  was not able to manage the upgrade online, due to the issue,  so I rang sales and everything was sorted out via a call.

I am currently trying once again to access my account to check the order and status and once again I just keep getting various error messages.

I know I am not the only once experiencing these issues, as I have seen a few posts stating similar problems. 

Has anyone got any ideas to help me resolve the issue?

Thank you.

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Thanks for letting us know, @Liz_02 🙂

I'm glad you got it sorted.

James