EE Saying I'm not account holder?

Beccy85 · ‎17-12-2025

Hi all

I'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly?

Thanks

Chris_B · ‎17-12-2025

@Beccy85 that because you’ve set yourself up as an account user and not as the bill payer you can change this from within your online EE account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎17-12-2025

@Beccy85 that because you’ve set yourself up as an account user and not as the bill payer you can change this from within your online EE account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Beccy85 · ‎18-12-2025

I can't find how to do it. All the settings are greyed out 😞

Katie_B · ‎18-12-2025

Hi @Beccy85.

Are you logging in via your EE account online rather than the app?

If the settings continue to show as greyed out, it will be a case of giving customer care a call on 150.

Speak soon,

Katie