EE App

[UkzVortex]

I woke up Tuesday morning this week login to my EE app and found I no longer have access to my mobile account only my broadband account try Phone 150 to get this fixed, but all they keep doing is asking for my IPV4 and I will not give it as private to me when it the pass when the ID as stop working the normal send it off and fix with 72hr or 3-5 working days. But if I log in to the ID on my desktop both accounts are there only thing I can't do is view the plans.

So if anyone from EE/BT is reading this can you help to get my mobile account back onto my APP and make it so can see my plan again? 

Here are some screenshots of the website for the plan and screenshots on the app>

thank you 

Alex 

[Schockwave]

@UkzVortex , at the bottom, have you tried clicking on manage? You should then be able to choose mobile near the top, see if that works.

[UkzVortex]

it only home

[Christopher_G]

Hi @UkzVortex 

Have you tried deleting and redownloading the EE app?

Chris

[UkzVortex]

yes it got the account back but click on the 152 number and then want the 926 number I see this 

 

[Christopher_G]

OK, thanks @UkzVortex 

If you follow this link to the EE Online desktop site, are you able to set yourself as the 'bill payer'?

Chris

[UkzVortex]

it all read set but 512 say 

Bill payer: You	Remove
User: Available

[Christopher_G]

OK, so you should definitely be able to see the details of each number, @UkzVortex 

I think the only way to get this resolved is to speak to our technical support team so they can raise a ticket for this.

Chris

[UkzVortex]

they wouldnt do anythink 

[Christopher_G]

Did they raise a ticket, @UkzVortex?

Chris