EE App

WR32
Investigator
Investigator

‎10-09-2022 10:28 AM

I have just updated the app on my Huawei Y6 and now i can't log in. I have tried deleting both the cache and the data and have also performed a full uninstall and then install. Every time i put in my password the app restarts and asks me for my email address again. What a load of rubbish!!!!!! 

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎10-09-2022 11:08 AM

Hi @WR32

Can you log into your My EE account online? 

Aare you connected to WiFi? 

Leanne.

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WR32
Investigator
Investigator
In response to Leanne_T

‎10-09-2022 12:48 PM

Yes, i can log on to my account online.

Yes, i am connected to wifi.

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Leanne_T
EE Community Support Team
In response to WR32

‎10-09-2022 12:54 PM

Can you try without connecting to WiFi @WR32? 

Leanne.

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WR32
Investigator
Investigator
In response to Leanne_T

‎10-09-2022 02:43 PM

Just tried with wifi off and just mobile data on. Still will not get past the login.

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Leanne_T
EE Community Support Team
In response to WR32

‎10-09-2022 03:24 PM

Thanks @WR32

In this case, please call us on 150 and the team will get this looked into further for you. 

Leanne.

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