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EE App is not working on My Android

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Swaddie-72
Contributor
Contributor

‎12-08-2023 05:09 PM

I have uninstalled the App and re=installed it a dozen times, cleared the Cache but the App still does not work. Not sure why I changed from BT to EE as BT had an app that worked and I could keep my eye on data usage. Since changing to EE the App has never worked all it tries to do is take me to the EE website but never connects. I would assume that the App is not a stand alone App but just a link to the EE website.

Very poor for a company the size of EE. Will be pleased when my contract finishes.

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12 REPLIES 12
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Katie_B
EE Community Support Team
In response to Swaddie-72

‎14-08-2023 12:04 PM

Thanks for getting back to me and confirming this is now working @Swaddie-72. 

Katie

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Debbie25670
Visitor

‎07-08-2024 04:43 PM

My app had been telling me my account is closed , spoke to service said they were working on it, that was 1 week ago 

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Alex_H
EE Community Support Team
In response to Debbie25670

‎07-08-2024 06:17 PM

Hi @Debbie25670,

Welcome to the EE Community. 

I am sorry to hear you are having an issue with your account showing as closed, if you have not had any update on the issue in a week, I would reach out again to our team on 150 so we can access your account and get an update for you on the issue. 

Alex

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