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EE App is not working on My Android

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Swaddie-72
Contributor
Contributor

‎12-08-2023 05:09 PM

I have uninstalled the App and re=installed it a dozen times, cleared the Cache but the App still does not work. Not sure why I changed from BT to EE as BT had an app that worked and I could keep my eye on data usage. Since changing to EE the App has never worked all it tries to do is take me to the EE website but never connects. I would assume that the App is not a stand alone App but just a link to the EE website.

Very poor for a company the size of EE. Will be pleased when my contract finishes.

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Katie_B
EE Community Support Team
In response to Swaddie-72

‎14-08-2023 11:10 AM

Hi @Swaddie-72. 

Within your phone settings under privacy and security does Block opening external apps show as off?

Katie

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Northerner
EE Community Star
EE Community Star

‎12-08-2023 05:18 PM

Hi @Swaddie-72 

What Android device do you have? 

What error messages do you receive? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Swaddie-72
Contributor
Contributor
In response to Northerner

‎12-08-2023 06:14 PM

Hi Northerner

I have a Samsung Galaxy A53 -5G Phone.

I do receive an error message Bad request. Not sure why the App should want to open a website. It also showed two phone numbers one of which I have not ever had. I am on the verge of giving up.

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Leanne_T
EE Community Support Team
In response to Swaddie-72

‎13-08-2023 07:59 AM

Hi @Swaddie-72 

Thanks for coming here. 

Can you access the My EE account online using a web browser, or do you get the same message? 

Leanne.

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Chris_B
EE Community Star
EE Community Star
In response to Leanne_T

‎13-08-2023 08:20 AM

@Swaddie-72     All apps that link to an account are just portals to that account.   Your account isn’t on your device through that app as your account is on a server that the app links you to,  It’s basically a fancy bookmark to one specific account.  
The website opening is so you can authenticate yourself with your account via the app.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Swaddie-72
Contributor
Contributor
In response to Leanne_T

‎13-08-2023 04:44 PM

Hi Leanne

I can sign into My Account using a browser.

Swaddie

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Katie_B
EE Community Support Team
In response to Swaddie-72

‎14-08-2023 08:16 AM

Hi @Swaddie-72. 

Could you please confirm what version of the app you are using?

Katie

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Swaddie-72
Contributor
Contributor
In response to Katie_B

‎14-08-2023 10:46 AM

Hi Katie

Version 5.19.1 which was the last download from the Google Play Store.

Swaddie -72

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Katie_B
EE Community Support Team
In response to Swaddie-72

‎14-08-2023 11:10 AM

Hi @Swaddie-72. 

Within your phone settings under privacy and security does Block opening external apps show as off?

Katie

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Swaddie-72
Contributor
Contributor
In response to Katie_B

‎14-08-2023 11:39 AM - last edited on ‎14-08-2023 12:25 PM by EE Community Moderator

Hi Katie

The Block opening external apps button is found under the settings for the Edge Browser. This was set to on, once I turned this to off the EE App started working.

Thanks for your help.

Swaddie-72

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