EE App Not Working on Iphone

[Culverhouse]

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."

I'm able to log in successfully via the EE website, so this issue seems specific to the app. I've ensured I have the latest version of the EE app installed, cleared the app cache, uninstalled and reinstalled the app, and confirmed my iPhone is running the latest software update.

Any advice or help would be greatly appreciated!

[callumjohn28]

Lucky you because I’ve been reading various threads about people haven’t the same problem. So it isn’t just an issue i’m facing. The app has never ever worked. So why would they need to reset my account. I’ve just moved over from BT and so far I’m regretting it. 

[Ali_A]

@callumjohn28 

Great you're able to log in through the website. 

As @shockwave has mentioned, please give our Customer Service team a call so they can look into the issue you're experiencing with using the App on your iPhone, and if necessary raise a ticket for this to be investigated further. 

Ali