EE App Not Working on Iphone

[Culverhouse]

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."

I'm able to log in successfully via the EE website, so this issue seems specific to the app. I've ensured I have the latest version of the EE app installed, cleared the app cache, uninstalled and reinstalled the app, and confirmed my iPhone is running the latest software update.

Any advice or help would be greatly appreciated!

[callumjohn28]

Lucky you because I’ve been reading various threads about people haven’t the same problem. So it isn’t just an issue i’m facing. The app has never ever worked. So why would they need to reset my account. I’ve just moved over from BT and so far I’m regretting it. 

[Ali_A]

@callumjohn28 

Great you're able to log in through the website. 

As @shockwave has mentioned, please give our Customer Service team a call so they can look into the issue you're experiencing with using the App on your iPhone, and if necessary raise a ticket for this to be investigated further. 

Ali  

[Mick-f]

When is this going to be addressed as a problem I’ve had the same problem as everyone else I did ring customer support and got told that it would be sorted in the next update which has now been and gone and still can’t use the app

[Linzi_H]

Hi @Mick-f 

Welcome to the Community.

Is it only the EE app you have trouble logging into, and your main online account works with no issues?
What error do you see, or what happens exactly when you try to log in?
Have you spoken with our team again and explained you're still having trouble?

Linzi 

[MrWoodEE]

You are not alone….same issue for me as well. I’ve tried every combination of deleting iPhone app etc.

Even downloaded app on iPad…same issues.

EE - sort it out as it’s not fit for purpose

[MrWoodEE]

They are not alone….same issue for me as well. I’ve tried every combination of deleting iPhone app etc.

Even downloaded app on iPad…same issues.

EE - sort it out as it’s not fit for purpose

[technicaldan]

I phoned Customer Services, had my account reset for what it was worth although I didn't expect it to do anything.

The advisor spoke to his manager then came back to me and told me it is a ongoing known issue and there is nothing they could do about it!

If I wanted to upgrade etc, they could put me through, I declined, as after research, this seems to be an ongoing issue that isn't going to be fixed and I would rather take my mobile services either back to BT as their website seemed to work or somewhere else with a functioning self service website and maybe an alt-net also if this really goes on and on as I seem to be having a multitude of issues since switching from BT.

[McMctina]

Me too it's a joke it's been doing matinence for a while now and I'm get so annoyed with it

[Alex_H]

Hi @McMctina,

Welcome to the EE Community

Maintenance on the app will generally take place late at night , but it is should be currently available to use, are you still having an issue this morning? What does the message say when trying to login? 

Can you get logged into the website ok, is it only the app you are having issues with? 

Alex

[Mamabear0084]

I’ve had this every day this week, and tried everything mentioned on this thread, and other threads as this is a problem that seems to be going on for a while. I’ve only been a customer since May and I’m not happy with this as I supervise my sons internet time on the app he currently has free reign…one of the reasons I changed to EE was to be able to have parental controls, so not impressed, and I don’t fancy phoning and talking to someone that will tell me just to uninstall and reinstall the app etc.