EE App Loading Bug

[iammbuk]

Hi All

The EE app for me this morning is not loading get a welcome to EE and then get a spinning wheel of doom, I can see others with the same issues this morning, was working fine yesterday, seems to be since last night iOS update 18.0.1  anyone else see the same issues - I have tried uninstalling and reinstalling but you get the same

This is what happens, and doing the same on multiple devices

[UkzVortex98]

yes it's like they don't then when you keep on at them they make it so they can no longer get in touch with 150 teams just but tho to BT ERC team and they don't do anything or understand 

[Weety]

Hi @Debbie_G 

The solution is for EE to fix the app

it is not an account issue, as the account works fine via the web
and works on the first usage of the app

Only on subsequent uses of the app does it fail

if you delete and reinstall, it again works for first usage

and as others have said in this thread, navigating 150 options to speak to someone is a nightmare, there is no option for app support anywhere 

and yes I do have an  INC for this logged

[iammbuk]

@Weety Well said, its a simply ask to get this sorted, when I called yesterday I was forced through troubleshooting which was utter pointless when it's a known issue and in the end they just said your another person with the same issue we will raise it, so surly if it's known when are they mot sorting it, they call it tech support I call it no support 

[jctlorde]

Hey,

So it's whenever I reload the app, I haven't manually logged out.

I'm on an iPhone 16 pro max running the latest software, 18.0.1

Thanks

[Peter_W]

Thanks @jctlorde.

Can you please try logging in to the browser version of your account and see if this works?

Also have you had a chance to try the app on a different device?
Peter

[seanf120]

EE app now fails to load reinstall and works and then stops?

[jctlorde]

Hi there,

So I can log in via browser and that works,

I only have the one phone so I'm unable to check if it works on a different device.

Thanks,

[Gordie3]

I also have this problem since buying a new handset 

[Killaway]

New customer as of yesterday  (8/10/24) and also having the same issue. Glad I found this topic, thought it was an issue with my phone. 

Hopefully it gets sorted soon! 

[Ewan15]

Hi Debbie

Are you not able to raise this with the App Dev team seeing you are a EE Community Support Team Member? If not could you raise it with someone who can?

Trying to raise a ticket is pointless as there is not a section for Account / EE App issues and you end up wasting every bodies time as they run  unnecessary diagnostics on your account.

I also disagree that your post is the solution in this case.