EE Android App Not Working

kungfurob · ‎24-07-2022

Gone to use the EE app today on my Android device and I can get to the main screen and select either "Track Your Usage", "Help", "My EE", or "Log In" it takes me to an EE loading screen and never gets any further.
The app is up to date (Version 4.65.0), I've tried restarting the device and uninstalling and reinstalling the app but still having the same issue.
Any solution ideas please?

Thanks

Northerner · ‎25-07-2022

Hi @kungfurob

Try going into settings and apps management then find the EE app and clear the cache/data.

Then try again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

kungfurob · ‎25-07-2022

Hi @Northerner,

Thanks for the suggestion.

I have tried this and am still getting the same results.

Thanks

Leanne_T · ‎25-07-2022

Morning @kungfurob

Thanks for coming to the community.

Which device are you using?

Can you access your My EE account if you log in online?

Thanks 🙂

Leanne.

kungfurob · ‎26-07-2022

Hi @Leanne_T
I am using an Oukitel WP9

I can access my account online ok.

Thanks

Leanne_T · ‎26-07-2022

Thanks for coming back to me @kungfurob

Has this stopped working after an update?

Leanne.