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EE APP

Katrynkjn
Visitor

‎22-09-2022 05:52 PM

Have been trying to get into the EE app all day to shift data around and its down again for maintenance  - when is it actually going to be up and running and is that another way to move data if its going to be down for a while?

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎22-09-2022 06:53 PM

Hi @Katrynkjn

Welcome to the community.

Are you able to log into the My EE desktop site to gift your data?

Chris

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Christopher_G

‎22-09-2022 06:56 PM

@Katrynkjn  The app isn’t down I recommend you call customer service to request an account reset.     For some reason when there is account maintenance there are issues with some customers not be able to use the app to access their accounts and an account reset resolved this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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weecp
Investigator
Investigator
In response to Chris_B

‎22-09-2022 07:19 PM

Yes it is @Chris_B and has been all day. Screen shot taken 1min ago.

48D54A8D-3E24-40F6-BD38-01EFC9A17486.png

 

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to weecp

‎23-09-2022 08:23 AM

Hi @weecp

Are you able to log into the My EE desktop site?

Chris

0 Helpful