Discrepancy between DoB in the website and the system

[OseDoe]

Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the website differs from the one I introduced previously, showing the day before.

I tried going to an EE store to sort this out and they weren't able to help as it is shown correctly in their system.

After checking with my partner who also joined EE almost at the same time, she has the same bug so I believe there is a problem with how the system is displaying the date of birth.

The issue with this is as we aren't able to link our devices, we aren't able to see our bills. I found no way to report a bug on the website so I'm writing this post hoping that it helps. Else, could you redirect me to where could I post this up? Thank you in advance.

[SamerI]

I have this problem with linking my broadband to the EE app…It keeps telling me the info you provided differs from the one in our system. But the EE Home appworks so whatever…I gave up lol…

[Schockwave · Accepted solution]

Hello @OseDoe , @SamerI ,

Welcome to the community,

If you are unable to change the date of birth, I would suggest you speak to customer service and they will be able to change the date of birth for you.

[SamerI]

Hey there! I just contacted EE…for some reason they had my date of birth incorrect and my mobile number was not registered in their system…I hope this fixes the issue…