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Discount codes

Chireo
Investigator
Investigator

‎15-12-2022 01:29 PM

Im being advertised 20% off codes through the app, but when I try to get the code by messaging 150 it doesn't do anything. I've been with EE for as long as I can remember so I don't understand why I'd be shown the offers but am not eligible. 

0 Helpful
9 REPLIES 9
Leanne_T
EE Community Support Team

‎15-12-2022 03:44 PM

Hi @Chireo

Thanks for coming to the community. 

Can you add a screenshot of the offer that is showing in your My EE app please? 

Thanks 🙂

Leanne.

0 Helpful
Chireo
Investigator
Investigator
In response to Leanne_T

‎15-12-2022 03:46 PM

Screenshot_20221215-154529.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Chireo

‎15-12-2022 04:20 PM

Hi @Chireo

Are you on pay as you go at the moment?

Chris

0 Helpful
Chireo
Investigator
Investigator
In response to Christopher_G

‎15-12-2022 04:46 PM

at the moment yeah I am 

0 Helpful
Christopher_G
EE Community Support Team
In response to Chireo

‎15-12-2022 04:47 PM

You should be eligible then, @Chireo.

What happens when you text SWITCH to 150?

Chris

0 Helpful
Chireo
Investigator
Investigator
In response to Christopher_G

‎15-12-2022 05:01 PM

It just sends me a list of codes I can send to 150 and what they do, nothing about SWITCH. 

Screenshot_20221215-165952.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Chireo

‎15-12-2022 05:10 PM

OK, thanks @Chireo.

It may be worth calling to speak to our Mobile Care team to see if they can process it manually for you.

Sorry about that.

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎15-12-2022 09:31 PM

SWITCH isn't working. I just tested it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎16-12-2022 08:20 AM

Thanks @XRaySpeX. We'll look into it.

Chris

0 Helpful