Discount codes

Chireo · ‎15-12-2022

Im being advertised 20% off codes through the app, but when I try to get the code by messaging 150 it doesn't do anything. I've been with EE for as long as I can remember so I don't understand why I'd be shown the offers but am not eligible.

Leanne_T · ‎15-12-2022

Hi @Chireo

Thanks for coming to the community.

Can you add a screenshot of the offer that is showing in your My EE app please?

Thanks 🙂

Leanne.

Chireo · ‎15-12-2022

Christopher_G · ‎15-12-2022

Hi @Chireo

Are you on pay as you go at the moment?

Chris

Chireo · ‎15-12-2022

at the moment yeah I am

Christopher_G · ‎15-12-2022

You should be eligible then, @Chireo.

What happens when you text SWITCH to 150?

Chris

Chireo · ‎15-12-2022

It just sends me a list of codes I can send to 150 and what they do, nothing about SWITCH.

Christopher_G · ‎15-12-2022

OK, thanks @Chireo.

It may be worth calling to speak to our Mobile Care team to see if they can process it manually for you.

Sorry about that.

Chris

XRaySpeX · ‎15-12-2022

SWITCH isn't working. I just tested it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎16-12-2022

Thanks @XRaySpeX. We'll look into it.

Chris