Device Linking 🤯

Melly5 · ‎04-01-2026

Does anyone understand the perplexing process of linking a device to manage an account?

I have tried many times over many weeks and am still unable to do it. My daughter is away at college and I can't gift her data!

Just when I thought the EE app couldn't get any worse, it goes and pulls it out of the bag!

Northerner · ‎04-01-2026

Hi @Melly5

There are criteria for gifting data are you sure your issue is that she does not qualify. The main requirements are that you are the bill payer for both accounts and that both accounts are pay monthly.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/data-gifting

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎04-01-2026

Hi @Melly5

There are criteria for gifting data are you sure your issue is that she does not qualify. The main requirements are that you are the bill payer for both accounts and that both accounts are pay monthly.

https://ee.co.uk/help/mobile/manage-use/pay-monthly/data-gifting

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.