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Delete an indiviual account in myEE

FYIPS
Investigator
Investigator

‎19-08-2022 11:22 AM

I have several different mobile accounts in myEE, one for each phone. How do I delete an account which is no longer valid. If I click on the account it asks me to enter a number, but of course I cannot do that as it has now been allocated a different number after a sIm change.

tks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2022 11:39 AM

Are these a/c's on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
FYIPS
Investigator
Investigator
In response to XRaySpeX

‎19-08-2022 11:43 AM

A mixture, the one I wish to delete was PAYG and now has no number associated with it. Of course it may just disappear when ee do some 'housekeeping'.

0 Helpful
FYIPS
Investigator
Investigator

‎21-08-2022 11:16 AM

Resolved after EE contacted me to follow-up on original fault and agent was able to delete account. It 'may' have eventually disappeared on its own.

It was only a problem in that there is a circular bit of coding on the website that you get into if you click on an account number that has no number attached.

0 Helpful