Data

Lewisjones181 · ‎30-09-2023

It says that I have data but it doesn't work

Northerner · ‎01-10-2023

Try restarting your device.

Text BA to 150 what does it say.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lewisjones181 · ‎01-10-2023

Hi @Northerner I tried restarting my phone and It didn't work then I messaged 150 BA and it replied with

"You have 990MB remaining of your 6.0GB data allowance. You have used 781.08MB of free data this billing period"

Leanne_T · ‎02-10-2023

Hi @Lewisjones181

What happens when you try and connect to a web page or open apps?

Is this happening in all areas?

Leanne.

Lewisjones181 · ‎02-10-2023

It says that the data has been blocked and I can't unblock it, and neither can my mum who is the one in charge of the phone bill.

Leanne_T · ‎02-10-2023

I see @Lewisjones181

The account holder would need to call us and the team will get this looked into.

Thanks 🙂

Leanne.