Data retention

[Lj37]

How long do EE records go back and what happened to data from orange and T-Mobile?

id like to know how long I’ve had my mobile number and how far back my information goes but I don’t want a copy of it. 

thanks

[XRaySpeX · Accepted solution]

@Lj37 : You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. It normally takes up to a month but could take up to 3 months. This could tell you what you are looking for but will be a copy of all personal info. EE do hold on you.

Alternatively you could look at your bank statement to see how long you have been paying EE/Orange/T-M for your mobile contract.

[Chris_B]

@Lj37  Or you could just call customer services and ask.  

[Lj37]

Thank you, this is brilliant, it gives me an option to ask specific information! Thanks again

[Lj37]

They didn’t know when I tried.

[Chris_B]

@Lj37  Really?  I was told when I joined EE/Orange but I have had the same number in all that time.  

[Lj37]

@Chris_B @I think I have had another number some years ago, but I don’t know if that was with EE or Orange and I have no idea whether data from being an orange customer is still held and by who and where.  Customer services told me 6years for billing but couldn’t tell me about my other info/old contracts etc. 

[XRaySpeX]

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@Lj37 wrote:

I have no idea whether data from being an orange customer is still held and by who and where.

It can only be by EE on EE systems as they are wholly owned subsidiaries/brand names of EE.