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Deactivated account

802
Investigator
Investigator

‎17-06-2022 11:49 AM

I need some help please. I am trying to order my son a mobile but getting Account Deactivated. How do I get this resolved  ? 

0 Helpful
4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎17-06-2022 12:35 PM

Hi @802,

 

I've replied to your private message.

 

Thanks 🙂

 

James

0 Helpful
802
Investigator
Investigator

‎01-07-2022 12:25 PM

I have asked for help 3 times re my account saying its deactivated. Can someone contact me to help get this resolved asap. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to 802

‎01-07-2022 12:31 PM

@802 : Are you on contract or PAYG?

 

How's it been deactivated? Did you cancel your contract or has a PAYG SIM gone into hibernation?

 

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Christopher_G
EE Community Support Team
In response to 802

‎01-07-2022 02:07 PM

Hi @802


I've sent you a private message to give you some information.

 

Chris

0 Helpful