Data gifting

[Suzeanne]

I am trying to gift data but uts not working.  I was able to gift data on 27th January to this person...

Help!

[Christopher_G]

Hi @Suzeanne 

Have you tried both on the app and on the My EE desktop site?

Chris

[Keiran75]

Data gifting is not working on app or website. I have tried multiple devices!

[Suzeanne]

Yes.   It's not working at a.

[Suzeanne]

Thanks for letting me know.

Any word on a fix? 

[Christopher_G]

If it still isn't working, I'd recommend getting in touch with our Mobile Care team so they can look into it for you, @Suzeanne 

Chris

[Keiran75]

Christopher thus seems to be a widespread problem. Can you not just escalate this internally.

[Christopher_G]

We're not aware of a wider issue, @Keiran75. There are a few reasons why this could be happening. The technical support team can check everything from our side and raise it to the next level, if needed. That way we'll have more information if there is a wider issue so that it can be investigated fully.

Chris

[Suzeanne]

I've been advised by EE there is a problem with data gifting generally.  I was able to gift by phoning EE. 

[Oriel1]

I have spoken to technical support today as the gifting data function is STILL not working. This has been a widespread problem for at least 3 weeks. EE tech support have confirmed to me today that this is a known problem that their tech teams are working on fixing as soon as possible and we need to call or start a chat to get them to manually transfer data.

When will this be fixed? Its incredibly time consuming and frustrating to have to get in touch with customer services each time i need to transfer data. I have 3 children who all need data transfers and one of the main reasons for continuing my contract with EE was for this function. I have been assured this will be fixed soon for 3 weeks and it still is not fixed.

When will the data gift function on the app or website be fixed???