Data gifting - help please

[Kingstonza]

Hi

I need to Gift data to my wife's number - I have successfully done so in the past, but now I get the error

"We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later."

I have recently switched to a new contract, but it is still one with unlimited data so gifting shouldn't be a problem...the site shows that I have data available to gift.

Anyone know what the issue is? My wife is currently on roaming outside of the EU which may be causing a problem? (although I test-gifted to my other non-roaming numbers and that wouldn't work either)

I have tried the app, the mobile website and desktop website, all with the same result

Thanks in advance....

[XRaySpeX]

Where is she outside EU? Quite likely to be her roaming situation.

[Kingstonza]

She's in South Africa

But, like I said, I tried gifting data to someone who isn't roaming and that wouldn't work either....

[XRaySpeX]

1 thing at a time if you please.

1. You can't gift data to someone who is in a place where they cannot use their UK allowances. S.A. is such a place.
2. Where are you?

[Kingstonza]

I am in the UK

[Leanne_T]

Hi @Kingstonza

Thanks for coming here 🙂

Please give us a call on 150 and the team will get your data gifting looked into. 

Leanne.