Current Usage

Jaxterlady · ‎13-08-2022

When I try to see my current usage on both the app and web I just get a blank page. Can anyone help or is this an EE problem

Northerner · ‎13-08-2022

Hi @Jaxterlady

If this issue is occurring on both views then there is something wrong with your account. It maybe that you'll need to speak to EE CS on 150 and ask them to delete your online account, then you can register again. Hopefully then it will work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ChriChri · ‎13-08-2022

I am having problems too … did you find a solution???

Leanne_T · ‎13-08-2022

Hi @ChriChri

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂

Jaxterlady · ‎13-08-2022

not yet, still trying

Jaxterlady · ‎13-08-2022

tried ringing 150, been waiting ages and still not spoken to anyone

Leanne_T · ‎13-08-2022

Hi @Jaxterlady

If you can keep trying to call us on 150, and one of the team will get this looked into for you when they are available.

Let me know how you get on.

Leanne.