Loggin out

[nketiah]

My ee app keeps loggin me out.

I cannot even pay my bills via my phone app!!!

[Leanne_T]

Hi @nketiah

Thanks for coming here. 

Does the same happen if you log into your My EE account online?

Leanne 🙂

[nketiah]

On my phone. Yes.

Get Outlook for Android<>

[Leanne_T]

Thanks @nketiah

If you select any other menu option, do you get logged out? or, is this just when you try and pay your bill?

You can find ways to pay the bill in our How do I pay my phone bill? Help page.

Leanne.

[Schockwave]

@nketiah , if the app keeps on logging you out, you may need to get this reset by EE customer service and then you can log-in again, by just following the instructions.