For a while I have not been able to view my bill, and then a few weeks ago it change to ‘account closed’ when I log on; I have contacted customer service countless times and just keep getting told it’s to do with the upgrade being rolled out and they are aware of the issue; I raised a complaint and this just keeps getting closed, despite the fact my issues is not resolved.. any advice please? Annoyed as I upgraded a few weeks ago but wouldn’t have stuck with EE had I known the issue wouldn’t get resolved; the lack of customer service and communication from EE has been non existent but I have no idea how to get this resolved as I just get fobbed off.
