Correcting a typo in date of birth

[wjeelogin]

When I go into myeelogin and check my profile it appears I made a typo when entering my DoB. It cannot be edited.

I have tried 150 for 7 successive dates. They say the record they can see is correct so how do I get the error corrected?

[bristolian]

If you're on pay-monthly, this should (almost certainly) have been part of your credit check process when first applying.

Regardless though, if CS advise the date they see is correct, you should report the fault that you describe, i.e. you would like the online version corrected. It may require a single-user fault to be raised, which comes with an INC reference.

[Ali_A · Accepted solution]

Hi @wjeelogin 

Your Date of Birth will be recorded in two separate places - on your EE billing account as per your official details. 
And when setting up your EE online access, you're also asked to manually add your Date of Birth. 

It sounds like your EE online access has the incorrect Date of Birth, but the Customer Service guides are only checking your EE billing account. 

You'll need both date of births to match in order to link your online access to your bill account. 
This means your EE online access will currently not have anything linked yet. 

I'd recommend giving Customer Service a call on 150 and ask them to check your EE online access ID, the one which has nothing linked to it, where they can update your Date of Birth in the "manage identify" section, to match your billing account. 

Hope this helps. Keep us updated with how you get on. 

Ali