Unable to link a product/incorrect birth date

[sabrina4662]

Please help - EE customer service has been totally useless and don’t seem to understand the issue, all they care about is to try and get me to merge my BT broadband and my EE mobile services. 
I am desperately trying to link my product so that I can manage my data from the app - I’ve just moved to a remote island and there’s no WiFi in my accommodation. I’ll attach screenshots so you can see. Due to a stupid mistake my date of birth on the app is wrong by one day, and yet customer service keeps saying it’s correct on their end so they don’t understand why I get this error. What do I do?! Anyone else had this?? I can’t physically go to the “nearest” EE store because it’ll take me two ferries and a four hour drive! 

[XRaySpeX]

@sabrina4662 : All you can do is do as that msg says & call CS to correct your DoB. You know you got it wrong by 1 day. So it's no good CS telling you it's correct. Keep trying until you get a CS who's got some sense.

[Linzi_H · Accepted solution]

Hi @sabrina4662 

As @XRaySpeX mentioned, I'd also suggest calling back to speak with our team to get this resolved. If the Guide you speak with cannot resolve this over the phone, you can request to open a complaint and escalate to a manager if needed. 

Please let us know how you get on.

Linzi