Complaints
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07-01-2025 03:08 PM
Hi there,
Does anyone know how I can formally complain to EE?
Some of the call handlers are incredibly unprofessional. One in particular made a major error while processing the change of ownership of my account. I can't quite believe that due to his mistake, my account is frozen for 6 months so I cannot get a new phone! It's laughable that I've been a loyal customer with EE for over 10 years, yet this is the service I receive. I am now forced to consider changing providers as I literally cannot order a new phone with EE. You have put me in a situation where I'm trapped with no options whatsoever, as none of your staff can supposedly reverse his mistake. How is that fair in any way? I will be telling all my friends to avoid EE at all costs.
Thanks,
Annie
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07-01-2025 03:23 PM
@annielavespa1 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-01-2025 03:23 PM
@annielavespa1 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
