Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Complaint

UKKK
Explorer

‎13-07-2023 12:57 PM

Does an email address for complaints exist. I am not in uk and have spent two days wasting my time on the messaging without success.  

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2023 01:01 PM

@UKKK : No, EE does not provide eMail contact.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎13-07-2023 01:52 PM

Hi @UKKK 

I am very sorry to hear this and can see @XRaySpeX has provided the correct details for our complaints process. 

Is there anything we could help you with on the community? 

Leanne.