Complaint

UKKK
Explorer

‎13-07-2023 12:57 PM

Does an email address for complaints exist. I am not in uk and have spent two days wasting my time on the messaging without success.  

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2023 01:01 PM

@UKKK : No, EE does not provide eMail contact.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎13-07-2023 01:52 PM

Hi @UKKK 

I am very sorry to hear this and can see @XRaySpeX has provided the correct details for our complaints process. 

Is there anything we could help you with on the community? 

Leanne.