All I want to do is check what address EE has for me so for a new sim.

[malphadour]

EE's website and support system are absolute garbage.  I have had a text asking if I want to go onto EE Standalone.  Yes I said, ok we will send it to your address they say.   Hmm, I have moved and I am not sure if EE has my correct address - I will just go and check in my Profile.  Nope, nothing in my profile about my address - hmm I had better contact them.

That was an hour ago and now I've come to this.  They are impossible to contact.  Firstly the website pushes you around in circles, not to mention that the UK's biggest mobile phone provider doesn't even seem to be able to pay for a decent server as the site is dog slow and keeps crashing.  It has bombed out on me 3 times (my internet is not the issue - it's not supplied by EE......).   You phone up, and they say press one for the quickest service....and you get a QR code that takes you to a site that is the same site as here.   I've just called EE becuase the website doesnt work!!!!!!!!  Why the hell would you send me back to a website?????  Answer - EE doesn't want to pay for staff and offer anything relating to a good service.    I phoned again and pressed 2 - there is no option that does anything vaguely like Account info, so I picked one and after 7 minutes on hold it cut off.   So I tried another and this also cut off.  

All I want to do is check waht address details EE has fgor me and its  impossible.   How can a company this big be this garbage when it comes to support.

I am pretty sure that Sky is a much bigger company, and it takes a matter of minutes to talk to them.  EE should look at them for an example of how to do support properly.

Why isn't there a chat support on the webite?    Oh yeah, I forgot - that would mean paying some people to man it and EE clearly doesn't want to do that.   

It is very obvious from all the attempts to push people to forums and the incredibly poor website support that EE clearly does not want to pay for decent staffing levels in its support department and offer anything even vaguely resembling good service.

Oh, and I looked at the app.  When the first 50 odd reviews are 1 and 2 star, I think that says it all.

[malphadour]

I am trying to do what should be an incredibly simple task - check you have my new address - but this is impossible.

Can you tell me how the hell I do this in less than an hour?

I want a new sim from you, and you have said you will post it to me, but I moved not to long ag so I am not sure you have the correct address.  I should be able to check this in 1 minute but you website is such utter garbage that I can not, and your other support routes are a joke.

Please tell me how I can check what address EE has for me.

[Northerner]

Hi @malphadour 

Check the app or online portal. 

If not speak to EE CS on 150.

EE SA network is accessed by certain plans and not available everywhere. The text sounds wrong. 

Thanks 

[Northerner]

Hi @malphadour 

Please read your last thread:

https://community.ee.co.uk/t5/EE-app-and-website/All-I-want-to-do-is-check-what-address-EE-has-for-m...

Thanks 

[Alex_H]

Hi @malphadour,

Welcome to the EE Community

I am sorry you are having an issue getting in touch with us. If you want to check your address online you should be able to login to ee.co.uk then select Manage> Plans and Subscriptions> Manage Mobile and if you scroll down on this page is the address box where you can check and edit your postal and billing addresses.

If you do still need to talk to us calling 150 and selecting option 1 should provide a link which takes you to the digital phone menu. Selecting Mobile>Customer care> Account> Change your address> Call us or Message us will get you in touch with one of our guides.

Our chat guides are also available via the app if you login and select Help along the bottom there is a Message Us button to start a chat.

Alex

[Chris_B]

@malphadour   Always a problem after you order something.   Why’s the address not up date to as that’s your responsibility to make sure it’s correct as soon as there is a change of address.     Live chat is available via the EE app under help,  it’s the same people you speak with if you was to call customer support so they get paid regardless if you use a live chat or actually use your phone, for it’s intended purpose.   

I love it when people find fault after the fact they didn’t do something they should have done as the easiest opportunity because had you done that you wouldn’t be trying to shift the blame to EE.