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Changing payment method

C853
Visitor

‎27-06-2026 08:04 AM

 

I’ve been trying to change my payment method for my EE data to a capital one credit card. I input all my back details then press save my card. And it takes me to this screen and crashes. Nothing loads and it doesn’t get added to my EE account. Ive tried this on mobile AND laptop. Any ideas what’s going wrong and solutions?

IMG_3509.png

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2 REPLIES 2
Michael_D
EE Community Support Team

‎27-06-2026 10:13 AM

Hi @C853 

Welcome to the community.

If you haven't already, it is worth trying to clear the cookies and cache from your browser to see if that helps to let you change the details.

If you still see the same, give our customer service guides a call, and they can look into this further for you and see if they can update the card details for you.

Michael

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XRaySpeX
EE Community Star
EE Community Star

‎27-06-2026 12:11 PM - edited ‎27-06-2026 12:13 PM

@C853 : Is this for PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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