Community Activity

DNS

Dear EE Customer Support,I hope this message finds you well.I am a customer using an EE broadband router smart hub and I would like to request assistance with enabling manual DNS settings on my device.My goal is to use a third-party DNS filtering ser...

EM190 by Visitor
  • 31 Views
  • 1 replies
  • 0 Helpful

B Sony and Apple scam payments

Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hund...

JKur by Visitor
  • 422 Views
  • 11 replies
  • 5 Helpful

NHS Perk code not working

Hi there, I am trying to upgrade to a new iPhone and my EE perk code won’t be accepted online, keeps showing an error message saying it can’t be used with discounted plans. I have called EE and they confirmed the plan I am trying to select isn’t curr...

Resolved! Returning kit

Hi there I've just received a bill of 85 pounds today saying ee haven't received their broadband kit when I sent it away months ago i even recieved a 85 pound cheque few months ago so I assumed it was fine and well clearly that's not the case I didn'...

Rossd117 by Visitor
  • 800 Views
  • 15 replies
  • 2 Helpful

Resolved! Issues with EE TV app

Hello,have the following issues with EE TV app sometimes find that when I send a recording to the box by the TV app the following message appears at the top of the app recording clash but there is no recording clash and this seems to happen more freq...

APACHE060 by Established Contributor
  • 380 Views
  • 13 replies
  • 5 Helpful

Worst experience ever and still not resolved

I’m counting the days until I can break all ties with EE/BT as I’ve had nothing but bother with my account. Lodged a complaint at the start of the year and I thought it was resolved but now find they’ve commenced a whole new 24 month broadband withou...

Tablet delivered with broken seal

Hello I have just agreed to a Broadband , TV and phone contract with EE.As part of the deal I was given a  Samsung Galaxy Tablet.When the Tablet arrived the seal was broken and the box was torn.After a few phone calls  I was given a link to contact E...

SandraW28 by Investigator
  • 59 Views
  • 4 replies
  • 0 Helpful