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Cant Find Itemised Call and Text on New App

seankd1
Investigator
Investigator

‎28-08-2022 10:13 AM

Since updating last night to the new version of the App i cannot access itemised calls and texts for the numbers i have on my account. I can view data used but not calls and texts i have used to date.

I pay the monthly charge for this. I realise i can wait to the end of the month and see it on my bill but on old app i was able to view the usage day by day.

12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star
In response to joh1940

‎18-09-2022 07:17 PM

@joh1940 : Are you paying £2.50 pm for Itemised Billing? That's the only way you'll get non-chargeable items itemised.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
joh1940
Investigator
Investigator
In response to XRaySpeX

‎18-09-2022 07:47 PM

Yes I am paying this add on and I could always see recent calls and texts until the app updated.  Although I get itemised bills at the end of each month, I sometimes need to see recent calls and texts but thank you for replying.  I will call EE to see what they have to say

0 Helpful
ffran
Explorer

‎17-10-2022 09:15 PM

Me too! It's really poor that they've taken this away - especially as we're paying extra for this!

0 Helpful