Cannot view plans and data usage on myEE app

[Triaz-08]

The myEE app is without doubt one of the worst apps I've ever used from a mobile provider. There is always something wrong with the app/service.  Currently I cannot access my plans and data. Instead I get a message from the control centre informing me of an issue. And before you ask, I have cleared my app cache and even u installed. 

It's truly exhausting trying to get anything useful from this app. I should be refunded for all the time spent trying to get this useless app to work. 

[Schockwave · Accepted solution]

Hello @Triaz-08 ,

Welcome to the community,

Are you able to log in to your account via the website?

I would suggest ringing customer service, so that they can reset your account, most customers do not have a problem with the app.

[Bushraa]

How to see my data plan 

[Katie_B]

Hello @Bushraa. 

You can see your plan by logging in to the EE app or EE online. 

Katie