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Cannot upgrade my 5 lines using the web (as its glitchy) so need to cancel them?

Terry27
Investigator
Investigator

‎17-02-2022 10:35 AM

I am unable to upgrade my five lines because the App says there are no price plans available for my account and the website is either just a blank white page, or an error message of being redirected to many times. There are no issues with my account, all  bills paid on time etc as I have spoken to an adviser. As I am unable to fix the tech on behalf of EE I need to cancel my lines, do I need to speak to an adviser again to do this?

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4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎17-02-2022 10:41 AM

You need to call EE and give your 30 days notice for each of the 5 lines.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
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Terry27
Investigator
Investigator
In response to BrendonH

‎17-02-2022 10:51 AM

Thank you, that doesn't fix the IT issues that EE has taken at least 3 years to fix as it was a known issue when I worked there.

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BrendonH
Community Hero
Community Hero
In response to Terry27

‎17-02-2022 10:53 AM

I can't comment on that. I don't work for EE. But to cancel you need to call. This can't be done online. Even with a working website.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
Leanne_T
EE Community Support Team
In response to BrendonH

‎17-02-2022 01:04 PM

Hi @Terry27

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team on 150, they will be able to get your My EE account looked into and help you upgrade or cancel the contract. 

 

Thanks. 

 

Leanne. 

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